Returns - The Throne Composting Toilet

Returning an item?

Please read the Throne Return Policy (this link just takes you to the bottom of this page), and then fill out the form below. If you have questions, the best way to get in touch with us is by email at support@thronecompostingtoilet.com.

Return Authorization Request

Your Name(Required)

First Last

Your Email(Required)

How we’ll contact you about your return.

Daytime Phone Number

Optional, in case we have questions about your return.

Order Number(s)(Required)

Please list the original order number for the item(s) you are returning. If you are returning items from multiple orders, please use the (+) to add additional order numbers.

Items You're Returning(Required)

Please provide a complete list of items and the exact quantities that you are returning.

Please check all three boxes below to indicate that you understand the returns process.

Agree to the TWS Return Policy(Required)

I have read and agree to the Throne Return Policy (below this form). I understand that the cost of return shipping will be deducted from my refund.

Agree that items are new/unused and carefully packed.(Required)

The items I am returning are in new, unused condition, and I have packed my items carefully so they will not be damaged in transit.

Agree that no refund will be issued for non-returnable items.(Required)

I understand that non-returnable items including used, damaged, modified, or special order items will be discarded and no refund will be issued

Package Length (inches)(Required)

Width (inches)(Required)

Height (inches)(Required)

Package Weight (in ounces)(Required)

Tip: There are 16 ounces in a pound. If you are returning an entire shipment in its original package, the weight and dimensions are usually printed in the corner of the original shipping label.

Reason for Return(Required)

Didn’t need

Changed my mind

Didn’t work for my project

Ordered incorrect item(s)

Not satisfied with the item(s)

Something else

Please Specify Your Reason for Return(Required)

Anything else you'd like us to know?

Throne Return Policy

We happily accept returns of new, unused items for a refund within 365 days of the date the item was shipped to you or you picked it up at our store. Non-returnable items include used or damaged items, special order items, “scratch and dent” items, and custom-modified items. If a non-returnable item is received, it will be discarded and no refund will be issued.

The customer is responsible for return shipping expenses. We will send you a prepaid return label and deduct the cost of the label from your refund. Refunds will be credited to the original payment method. Please pack your items carefully.

To initiate a return, please complete and submit the Return Authorization Request form above. We will email a prepaid shipping label to the address provided, let you know the return shipping cost that will be deducted from your refund, and provide instructions for shipping your return.

If we receive a package without a return authorization request, no refund will be issued.

Our return policy applies to new, unused items that you purchased and then decided you didn’t want or need. For refunds or replacements of items damaged in transit, see our policy on Damaged Shipments. For refunds or replacements of defective items under warranty, see our Warranty Policy.

Gift card returns will be refunded to the original form of payment, less a 3% deduction to cover credit card processing fees.