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Returning an item?
Please read the Throne Return Policy (this link just takes you to the bottom of this page), and then fill out the form below. If you have questions, the best way to get in touch with us is by email at firstname.lastname@example.org.
Throne Return Policy
We happily accept returns of new, unused items for a refund within 365 days of the date the item was shipped to you or you picked it up at our store. Non-returnable items include used or damaged items, special order items, “scratch and dent” items, and custom-modified items. If a non-returnable item is received, it will be discarded and no refund will be issued.
The customer is responsible for return shipping expenses. We will send you a prepaid return label and deduct the cost of the label from your refund. Refunds will be credited to the original payment method. Please pack your items carefully.
To initiate a return, please complete and submit the Return Authorization Request form above. We will email a prepaid shipping label to the address provided, let you know the return shipping cost that will be deducted from your refund, and provide instructions for shipping your return.
If we receive a package without a return authorization request, no refund will be issued.
Our return policy applies to new, unused items that you purchased and then decided you didn’t want or need. For refunds or replacements of items damaged in transit, see our policy on Damaged Shipments. For refunds or replacements of defective items under warranty, see our Warranty Policy.
Gift card returns will be refunded to the original form of payment, less a 3% deduction to cover credit card processing fees.