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These terms are an agreement between you and Tiny Supply Co LLC (doing business as Throne Composting Toilets). You accept this agreement by checking the box next to “I have read and agree to the website terms and conditions,” and/or placing your order.
Payment and Shipping
Your payment will be charged immediately upon placing your order.
Because we’re a small company, processing times for in-stock items typically vary between 0 and 7 days from the date you placed your order, depending on how busy we are. Items that require modifications prior to shipping can take additional time.
Transit time varies depending on the destination. Orders shipping to the PNW typically take 2-3 days in transit. Orders shipping to the East Coast typically take 6-8 days. We’ll send you a tracking number for your packages as soon as they ship so you can anticipate their arrival.
Please make sure your Ship-To address is correct. Carriers do not refund the shipping cost for undeliverable packages. We process returned undeliverable packages according to our return policy, and refund to your original payment method the amount paid less the actual shipping cost. If you want us to re-ship, you can contact us before your return is processed and request an invoice for the cost to re-ship, or you can place a new order after your refund is processed.
Shipping cost is calculated at checkout. We offer free shipping to the lower 48 for orders over $189.
If you are near Hayden, Idaho and would like to pick up your order in person, you can avoid the shipping charge by using the “local pickup” shipping option. Pickup hours are by appointment only. We’ll email you when your order is ready to coordinate pickup, or you can contact us at firstname.lastname@example.org.
In the event your items arrived damaged, we have 30 days from shipment date to file a claim. Please inspect your packages as soon as they arrive, and if you have any damage during transport please email us before this 30-day window with a brief description and pictures of any damage.
Please do not refuse your package. We pack our shipments in a way that is designed to protect the contents even while the box may arrive damaged on the outside. Please receive and inspect your items, and then contact us if anything is damaged so that we can arrange for replacements as necessary.
Please ensure that the shipping address you provide is a secure place to receive your packages. We cannot assume responsibility for packages that are stolen after they are delivered, and shipping insurance does not cover stolen packages.
If you would like us to ship your packages “signature required,” please leave us a note in your order comments or drop us a line over email before your order ships.
Canada and International Shipments
We ship to Canada direct. We do not currently ship to locations outside of North America, however, if you live overseas, you can have an order over $189 shipped for free to a freight forwarding company inside the Continental United States. See Forwarding Services in our store policies for more information.
All international shipments are subject to customs duties and fees, which are not included in your shipping cost, and will be billed separately. All prices and shipping costs are reported in US Dollars.
You can cancel an item or an entire order for a full refund at any time before your package ships. Just send us a note to email@example.com and let us know what you’d like to cancel, and we’ll take care of it for you.
We are often able to process cancellations the same day, but our support staffing and workload vary, so please allow at least two business days (Monday through Friday) for us to complete your request. If you send a request over the weekend, it may take until Monday or Tuesday before someone is available to process it.
Refunds are returned through the original payment method.
If you’d like to return an item that already shipped, please see our return policy for instructions. If you refuse a package on delivery, the cost of shipping will not be refunded.
We accept returns of new, unused items for a full refund up to 365 days of the date the item was shipped to you or you picked it up at our store. You are responsible for the cost of return shipping. For our complete return policy, see our store policies page.
How to Contact Us
The best way to reach us for any reason is by emailing us at firstname.lastname@example.org.