Throne Shipping Policy
We are a small company with a dedicated group of team members working hard to get your orders on their way to you. All orders are processed and shipped within 7 business days. Orders received by 5 pm Pacific Time on Sunday will be shipped the following Tuesday. You will receive a confirmation email from us after we process your order and another email when your order ships.
If you need your order shipped sooner than Tuesday, please email us and let us know and we will do our best to get it on its way more quickly.
Shipping charges will be calculated and displayed at checkout. We offer free shipping on orders over $599 USD.
You may select from UPS Ground, USPS First Class Package, USPS Priority, and USPS Priority Express.
You may select from USPS First-Class Package International or Priority Mail International. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Throne Composting Toilet is not responsible for these charges if they are applied and are your responsibility as the customer.
Rest of the World
You may select between DHL Express, USPS First-Class Package International, USPS Priority Mail Express International, and USPS Priority Mail International. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Throne Composting Toilet is not responsible for these charges if they are applied and are your responsibility as the customer
If you’d like to pick your order up at our warehouse in Hayden, ID we would love to see you! Local pick-up orders are typically ready within 2-4 days of placing your order. Please wait to receive our email that your order is ready before coming to pick your order up. Bring your confirmation email when you come to collect your order.
Address: Throne Composting Toilet / Tiny Wood Stove
1329 Biztown Loop
Hayden, ID, 83835
How do I check the status of my order?
You’ll receive a few emails from us to keep you in the loop about your order. First, you’ll receive an order confirmation within a few minutes of paying for your order. Once our team has process your order and put it into our shipping queue (usually within 2-3 days) you’ll receive another email from us confirming your shipping timeframe. When your order ships, your receive a shipment confirmation email with your tracking number that you can use to check it’s status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 days of receiving your shipment confirmation email, please contact us at firstname.lastname@example.org with your name and order number so we can look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Items in new/unused condition may be returned for a refund within 365 days of delivery. Refunds will be processed via the original method of payment. Read our full Return Policy here.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.